Shipping Policy
At Seedlings India, every plant is packed by hand and dispatched from our nursery in New Delhi. Live plants are delicate, so this page explains how we get yours to you healthy.
Where we ship
We deliver across India to all pin codes serviced by our courier partners. If we can’t deliver to your location, we’ll contact you to arrange a different address or a full refund.
Order processing and dispatch
- Orders are processed within [1-3] business days of payment.
- To avoid plants sitting in transit over weekends, we dispatch on [Monday to Wednesday]. Orders placed later in the week ship the following Monday.
- We don’t dispatch on Sundays or public holidays.
- You’ll receive tracking details by [WhatsApp / email] once your order ships.
Delivery time
Delivery usually takes [3-7] business days after dispatch, depending on your location. Remote areas may take longer. Delays from weather, courier disruptions, or holidays are outside our control, but we’ll help you track your parcel.
Shipping charges
- [Free shipping on orders above ₹. / Flat rate of ₹ per order.]
- Shipping charges for orders below the free-shipping threshold are shown at checkout.
Packaging
Plants are packed to protect roots, pots and foliage, with [describe: e.g. moisture-retaining material, cushioning, secure boxes] for the journey. We pack according to each plant’s needs, including bare-root plants and seedlings.
Weather and seasonal holds
In extreme heat, cold, or heavy monsoon conditions, we may hold your order for a few days to protect the plant. We’ll let you know if this happens.
Receiving your order
- Please be available to receive the parcel, or have someone available.
- Open the package as soon as it arrives and record an unboxing video.
- If a plant arrives damaged or something is missing, contact us within [24-48 hours] on WhatsApp at +91 96500 04154 with photos or the unboxing video. Claims without this evidence may not be eligible. See our Returns Policy for what we’ll do next.
Incorrect addresses and failed deliveries
Please double-check your address, pin code and phone number. Orders returned to us because of an incorrect address or repeated failed delivery attempts may be shipped again at the customer’s cost [or refunded minus shipping charges].
Contact us
- WhatsApp / phone: +91 96500 04154
- Email: ashdeepa@gmail.com
- Hours: Monday-Friday, 10 AM-6 PM; Saturday, 10 AM-2 PM
- Address: Block no. 6, Tribhuvan Complex, Ishwar Nagar, New Delhi 110065